Navigating Financial Hardship: Extended Payment Plans (EPP) & Consumer Rights

When unexpected economic hardship prevents on-time loan repayment, borrowers possess formal rights to request payment relief without incurring default penalties.

1. How to Request an Extended Payment Plan (EPP)

If your lender is a member of the Community Financial Services Association of America (CFSA) or operates in an EPP-mandated state, you can request an EPP by contacting your lender on or before the last business day prior to your loan due date.

2. Non-Profit Credit Counseling Resources

Organizations accredited by the National Foundation for Credit Counseling (NFCC) provide free or low-cost budgeting assessments, Debt Management Plans (DMPs), and creditor negotiation support.

3. Consumer Protections Under FDCPA

The Fair Debt Collection Practices Act (FDCPA) prohibits debt collectors from using abusive language, calling before 8:00 AM or after 9:00 PM local time, or contacting employers after receiving written notice.